ELEMENTS OF THE COMMUNICATION PROCESS AND IT SYSTEMS IN THE FUNCTION OF IMPROVING THE MANAGEMENT OF HEALTH INSTITUTIONS AS PARTS OF THE HEALTH WORK SYSTEM
Mrdjan Colovic
University of Business Studies Banja Luka, Bosnia and Herzegovina,
Ognjen Bakmaz
College of Service Business, Sokolac, Bosnia and Herzegovina,
Mila Popovic
Doctor of Dentistry, Medical Faculty in Novi Sad, Serbia,
Dejan Sredojevic
College of Modern Business, Belgrade, Serbia,
Ivan Arnautovic
Faculty of Organizational Studies EDUKA, Belgrade, Economic Academy University, Serbia.
Abstract
Elements of the communication process are increasingly used in the business processes and management improvement of healthcare institutions in many countries. Such an approach should be viewed as a part of the work system in the health sector but from a development perspective. According to the World Health Organization, quality communication is one of the important factors for the possible improvement of business in the health sector of a country. In addition, in the system of defining such an approach, communication is one of the five skills that are important for a healthy and happy life. The communication process is thus manifested in many ways, and the authors of this paper have observed communication from the point of view of the overall improvement in the work of the health system of a country. IT system operation...
Keywords: Communication, IT system, Medicine, Patients, Treatment optimization skills.